What Every Case Manager Should Know About Communication
Course Overview
This course presents communication skills necessary for case management. We will present the obstacles to effective communication and the strategies you can employ to overcome them.
Outline
1. Communicating with Physicians
2. Timing the Initial Physician Contact
B. Practical Steps to a Win-Win Relationship Between Case Managers and Physicians
C. Maintaining Communications with Patients and Families
D. The Patient Communication chain of Command
1. When the Family Becomes a Patient
2. The Questions of Confidentiality and the Question of Cost
3. Documenting the Patient Contact
E. Communications with Payer Sources
F. Communications with Legal Professionals
G. Communication Subtleties
1. The Right Mindset
2. Communication and Caring Overload: Burnout
Course Format
This course is online. All course material is available online and is accessible immediately after purchase from your account homepage. Certificate of Completion is available immediately upon passing the exam.
Course Objectives
- Identify obstacles to effective case management communication.
- Describe strategies for overcoming obstacles to case management communication.
- List the key parties essential to effective case management communication.
"This course was informative, well organized and useful in the field of prevention."
No published outline for this course yet.
Approvals & accreditation
AAACEUs is an approved provider for the following boards. This course counts toward continuing education for 3 credentials.